Statistics are updated thanks to production conversations with the bot. This means that test conversations with the chatbot are not taken into account in the different statistics calculations.
This page gives you an overview of the most important and relevant analytics to quickly evaluate the performance of your bot.
By browsing the different pages of the statistics menu, you can find more details about:
- the conversations conducted with your chatbot: volume and distribution
- the topics most discussed with your bot
- the most used knowledge allowing you to identify the 20% of knowledge constituting the 80% of exchanges
- the qualification of the conversations conducted with the bot: how many were successful, how many were unsuccessful
- the satisfaction of the bot's users: what percentage of satisfaction each bot response brings